25 July 2024

Reminder Take Action: Serene S2068 Bathroom Heater. Republished July 2024
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Product Identifiers

Serene Classic S2068 wall mounted bathroom heaters as pictured.

  • Wall mounted fan heater with step-down thermostat with pull-cord on-off switch, for fixed -wired installation in bathrooms and similar locations
  • The heater was available in mirror polished stainless steel shell or a white shell with die cast grille.
  • Approximate dimensions: 300mm wide, 210mm high and 110mm deep

Supplier Contact

Serene S2068 July recall reminder

Responsible Agency

https://www.mbie.govt.nz

The Hazard!

Serene S2068 heaters are unsafe. Testing has found that these heaters are non-compliant with safety standards. There have been several fires and overheating events. 

There is a significant risk of people being seriously harmed and property being damaged by fire if the heaters are turned on.

In April 2024, WorkSafe's Energy Safety have extended their clampdown on Serene wall mounted bathroom heaters that do not meet New Zealand safety standards. Energy Safety published a prohibition notice for the sale (including an offer to sell), and use (including installation) of the Serene Classic S2068 wall mounted bathroom heater, pursuant to Regulation 87 of the Electricity (Safety) Regulations 2010. 

This recall is for all S2068 units sold, imported or installed since June 2018. A Fair Trading Act 1986 s32 compulsory recall has been issued for this model to Serene Industries.

This is a reminder of the exisiting recall and an extension as additional suppliers have come forward since April 2024. 

Gazette Notice Prohibition of Serene S2068

What to do...

Check if your heater is a Serene model S2068 - you will find this identifier on the top side of the unit when mounted on the wall.

  • If you have this heater, stop using it right now.
  • Contact the retailer/supplier that you purchased it from to organise to return the heater for a remedy.
  • If the heater is plugged into a wall socket, switch off the power at the socket, unplug it, and return the heater to the retailer/supplier that you purchased it from.
  • If the heater is wired directly into your house rather than plugged into a wall socket, you should arrange for removal by an electrician, you can ask the supplier to organise this or cover the cost. If they do not agree - you may be able to require them to under the Consumer Guarantees Act.
  • New Zealanders can ask the retailer that the Serene S2068 heater was purchased from for a replacement or a refund under the Consumer Guarantees Act

If you are a business and have supplied this heater and have not notified us of a recall or would like to begin one, you may do so through the Business connect platform here

Product safety tips

For further consumer information:

Consumer Information- Serene Heaters safety recall

Product Identifiers

Serene Classic S2068 wall mounted bathroom heaters as pictured.

  • Wall mounted fan heater with step-down thermostat with pull-cord on-off switch, for fixed -wired installation in bathrooms and similar locations
  • The heater was available in mirror polished stainless steel shell or a white shell with die cast grille.
  • Approximate dimensions: 300mm wide, 210mm high and 110mm deep

Supplier Contact

Serene S2068 July recall reminder

Responsible Agency

https://www.mbie.govt.nz

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