Update- Tacx NEO Bike Trainer
Supplier Contact
Product Support in New Zealand can be reached by phone Monday through Friday from 10:30am-7:00pm (NZ time) at 0800 427 652.
Customers can also visit https://support.garmin.com/en-NZ/
The Hazard!
Tacx has been investigating a potential issue with the Tacx NEO Bike Plus that involves overheating of a power supply electric board located inside the housing of the bike (the “Power Supply Board”) under certain circumstances, that could present a potential fire risk - of the nearly 4500 units sold to customers worldwide, Tacx has received just two reports from customers that appear to be linked to this potential issue.
Tacx has been diligently investigating this potential issue and has discovered that a number of conditions must be in place for the potential issue to occur - the investigation is ongoing.
In certain circumstances, internal components of the Power Supply Board may malfunction and lead to a thermal event, which could involve the generation of smoke and/or a small, localized flame - Tacx has not received any reports of physical injuries associated with the potential issue.
What to do...
Note this has been updated from the original recall publication: tacx-neo-bike-trainer
Tacx has informed that while they believe that the current solution to the defect described in the orginal recall (unplugging the bike from its power source and performing the requested software update) is, and has been, fully effective in addressing the reported issue, Tacx has now developed a permanent remedy for consumers and will be offering new power cords to the affected NZ consumers. These new power cables will eliminate the risk of the issue occurring and will be ready for distribution in November 2024.
Tacx will be contacting consumers via email
Supplier Contact
Product Support in New Zealand can be reached by phone Monday through Friday from 10:30am-7:00pm (NZ time) at 0800 427 652.
Customers can also visit https://support.garmin.com/en-NZ/