Report an unsafe product form

We review every report we receive. We may contact the business as a result of your report, and we may share information about the product you’ve reported as potentially unsafe. We will not share your name or contact details with the business.
We can remind the business of their obligations to consumers and what they need to do if they want to make a voluntary recall of a product.
We will use your report to help us build a picture of the product safety environment in New Zealand, which is used to inform enforcement decisions.

We can't:

investigate each report we receive
make decisions about the safety of the product you have reported
take an action against the business
help to resolve disputes with business
deal with product safety issues relating to food, medicines, energy or vehicles. If we refer your report to another agency, we'll let you know so that you can follow up with them.

You won't be able to submit this form until you have completed the required fields (indicated by *).

*Required fields

Name

City/Region

Email address

Name and brand of the product

Product details (model or serial number)

What are your safety concerns?

Have you or someone you know been injured by the product?

Yes

Date you purchased the product

Who did you purchase it from?

Did you contact the supplier or reseller?

Yes

Do you agree to us informing the supplier about the product and your report?

Yes

If your report is better suited to another agency do you agree to us referring the enquiry information, and your contact information to that agency?

Yes

Is there anything else to add about the product?

Is there anything else you'd like to add about your safety concerns?